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Frequently Asked Questions
How to order flowers?
1. Browse the gift flower collection or choose by region; 2. Select a product to view details, pick your specifications and delivery date; 3. Add to cart or buy now; 4. Enter recipient information (international address and phone number); 5. Confirm your order and complete payment.
Which countries and regions do you ship to?
hua99 service covers 50+ countries and 1000+ cities worldwide, including Europe (UK, France, Germany, Italy, etc.), Asia (Japan, South Korea, Singapore, Thailand, etc.), Australia (Australia, New Zealand), North America (USA, Canada), and major cities in Africa.
How soon can I get it?
We partner with local florists for direct delivery, offering same-day service if you order by 7 AM. For holidays and Saturdays, please place your order 1–2 business days in advance to ensure timely preparation and delivery.
Can delivery be made on Sunday?
Sorry, we don't offer delivery on Sundays. Please select a delivery date from Monday to Saturday.
How do we ensure flower freshness?
We partner with local growers worldwide. Our flowers are freshly picked from nearby farms and arranged by skilled local florists to ensure peak freshness and quality.
Can I modify or cancel my order?
After your order is paid, contact us promptly to change the delivery date or recipient details. You can modify or cancel your order for free up to 1 business days before the scheduled delivery date.
What payment methods are supported?
Currently supports Alipay, WeChat Pay, and other payment methods. All transactions are processed through secure encrypted channels to ensure your financial safety.
Delivery Area
Europe
United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Portugal, and 15+ more countries
Asia
Japan, South Korea, Singapore, Thailand, Malaysia, the Philippines, Vietnam, Indonesia, India, and more than 10 other countries
Australia
Australia and New Zealand
United States, Canada
Continental United States (50 states), major Canadian cities
Africa
5+ countries, including South Africa, Egypt, Kenya, Nigeria, Morocco, and more
Order Process
Browse Flower Gifts
Choose your favorite bouquet
View Details
Learn about flower types and their meanings
Fill in the information
Recipient Address and Phone Number
Confirm Order
Verify fees and dates
Complete Payment
Secure and fast payment